Paypal Dispute

Hi just received an email from paypal regarding a dispute about MySurfBiz. Someone has joined but not received any information so has asked for their money back.

They say they have sent 2 emails. I presume to admin, not sure. I have agreed to refund the money. Its not worth the hassle of arguing the point. Has anyone else had any problems of a similar vein.

Adriana

Hi Adriana,

The best way to avoid this problem is to send your own welcome
and support email to your buyer the moment you receive the funds in
your PayPal account. Send the email to their PayPal email address, or
AlertPay address if that applies.

Then you can re-forward the same email to the buyer should they
lodge a refund request as proof that you sent them the links required
to access the member's area to set up their surf biz.

Here is a copy of the the email I send. You can copy/change it
to suit your preference:

Hi (name),

My name is Jude Banks. Just wanted to let you know
that I received your payment via PayPal for MySurfBiz.

Congrats on signing up, and thanks!

It works! :-)

You can log in here:

http://www.mysurfbiz.com/members.html

Username: member342
Password: bigbiz192

MySurfBiz members do not have unique back
offices, and no personal or private details are
stored there. It is simply the place where you
will find the step-by-step video and written
instructions for setting up your surf biz, news
updates and marketing tips.

If for some reason you are not able to login,
let me know and I will send you another link
where you can access everything you need.

I recommend that you register at our community
forum. Please use your own unique username,
not the above "member342'.

https://mysurfbiz.forumotion.com/

You can post in our community forum if you
hit a snag, and you will find me there as Jude
and can send me a private message, if you
wish.

Or, simply reply to this email, and I'll be glad
to answer any questions or help you in any
way I can.

I do not provide links in my autoresponder messages because
subscribers have not necessarily paid yet. But I include contact
details in each message and ask subscribers to let me know that
they've joined and paid so I can give them guidance on where to
go and what to do next.

I don't send the above email when the payment cycle (one out of
every four sales) is made directly to Powers Prosperity, MySurfBiz,
as I don't think we have access to the buyer's email address, at least
I have not found it anywhere in PaySpree.

PaySpree do have a link where you can re-send the download link to
the buyer through the PaySpree back office, but I have not used
that. I assume it could only apply to people who paid you
directly, not anyone who paid Powers Prosperity.

There's not much we can do about people not reading their
emails, or emails getting lost in junk/spam folders or the
cyberspace black hole, but that is one reason I prefer to have
my subscribers confirm their subscription. It also serves as a
reminder to them that they filled out the form in the first place!

Hope this helps,

Jude

Thanks Jude. Will follow your advice

Adriana