Two customers have not received the product...

Hi,

I have two customers telling me they did not receive any email after paying for the product. I received their payment. I've asked them to check their spam/junk folder...

If they come back and tell me they have not received an email, what do I do?

Can I give them the special members' log in link that I received in my email? - It looks like a general link for all members, not one linked to my specific account...

I created a ticket about the problem... Still waiting for a response...

hi David, I usually send them the link I have, and copy Rick on the email. Then he mails them too so they know they are being looked after.

Hey David,

Yeah right now I think I might have found another problem with the PaySpree link sending system that I think I can fix. Please email those members' emails to me
and I will get them in

Thanks!
Rick

Hi Rick and Carol,

Thanks for the help. I've contacted the new members and will be online to support them all day if necessary.

@Rick: OK, I'm going to email their emails to you right now...