Two customers have not received the product...

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Two customers have not received the product...

Post  David Hurley on Sat Oct 15, 2011 8:06 pm

Hi,

I have two customers telling me they did not receive any email after paying for the product. I received their payment. I've asked them to check their spam/junk folder...

If they come back and tell me they have not received an email, what do I do?

Can I give them the special members' log in link that I received in my email? Question - It looks like a general link for all members, not one linked to my specific account...

I created a ticket about the problem... Still waiting for a response... bounce

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David Hurley

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Re: Two customers have not received the product...

Post  carolssurfbiz on Sat Oct 15, 2011 8:21 pm

hi David, I usually send them the link I have, and copy Rick on the email. Then he mails them too so they know they are being looked after.
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Re: Two customers have not received the product...

Post  Rina Baxter (New Admin) on Sat Oct 15, 2011 8:58 pm

Hey David,

Yeah right now I think I might have found another problem with the PaySpree link sending system that I think I can fix. Please email those members' emails to me
and I will get them in

Thanks!
Rick

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Thanks!

Post  David Hurley on Sat Oct 15, 2011 9:13 pm

Hi Rick and Carol,

Thanks for the help. I've contacted the new members and will be online to support them all day if necessary. Very Happy

@Rick: OK, I'm going to email their emails to you right now...
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